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Order

An Order represents a structured request from a partner to purchase or terminate specific products or services. Orders are crucial for enabling automated service provisioning and lifecycle management while ensuring alignment with customer expectations and business capabilities.

Orders specify the details of what the customer wants, including the requested actions, associated products or services, and any required configurations or parameters. These are typically aligned with product offerings, which can include:

  • Plans: Core subscription offerings that include foundational elements such as phone numbers, network configurations, and other essential service features. These serve as the primary subscription for the customer.

  • Add-ons: Optional, value-added services that extend the functionality of a plan. These are dependent on an active plan and provide additional features tailored to customer needs, such as extra data, international calling, or premium services.

Types of Orders​

  1. Activate Subscription

    • Purpose: To activate a new subscription.
    • Includes:
      • Plan: Required (only one can be selected).
      • Add-ons: Optional.
        • Up to 15 data add-ons.
        • Up to 1 voice add-on of each type.
    • Use Case: A customer wants to start a new service with a chosen plan and additional features, such as extra data or voice packages.

  2. Top-up Subscription

    • Purpose: To add or enhance an existing subscription.
    • Includes:
      • Plan: Optional; a plan can be included if needed.
      • Add-ons: Optional.
        • Up to 15 data add-ons.
        • Up to 1 voice add-on of each type.
    • Use Case: A customer needs to add extra data, voice minutes, or other features to their current subscription.

  3. Cancel Subscription

    • Purpose: To terminate an existing subscription.
    • Includes: No plans or add-ons; it applies to the entire subscription.
    • Use Case: A customer no longer requires the service and wants to cancel their subscription.

  4. Swap Subscription Sim

    • Purpose: To swap SIM in an existing subscription.
    • Includes: No plans or add-ons; it applies to the entire subscription.
    • Use Case: A customer lost access to his SIM and needs new one.

Order Lifecycle​